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Returns Policy

  • We pride ourselves on quality and therefore if a product does not perform as described in the data sheet, please contact us within 6 months of delivery.
  • Our team of scientific experts with examine the details of the protocol you used and help you to determine whether the issues are protocol related or product related.
  • For any product related issues then a replacement or a refund will be offered.
  • For any protocol related issues then our experts will give you their independent professional advice.
  • If you do not follow our expert recommendations or do not provide us with details of your protocol, we will unfortunately be unable to issue either a replacement or a refund.

TESTIMONIALS arrow icon

Your secretory IgA ELISA kit gave good results and I was also really impressed with how quickly we received it.

L. Johnston
PhD Student / University of Glasgow

It is refreshing to know that you have a technical team that is very knowledgeable. I have already recommended your company to other researchers in our department.

Dr. P. Anderson
Lecturer / University College London (UCL)

I am a first time user and found that your instruction manual was very easy to follow. The insulin ELISA kit performed well and I was happy with the results that were generated.

J. Thomas
Senior Technician / Addenbrooke’s Hospital

I carried out a pilot study comparing the performance of many ELISA kits from different suppliers and found your kits to be one of the better performers. We observed good linearity and tight replicates.

Dr. C. Davies
Lead Scientists / AstraZeneca

You are my first point of contact when I am looking to purchase ELISA kits. You have such an easy and simple system, yet it is very effective.

A. Shaw
Purchasing / University of Oxford